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Return and Refund Policy

EGT Networks, Inc.

At EGT Networks, Inc., we pride ourselves on delivering top-tier technical solutions and products. We understand that sometimes things may not go as planned, which is why we have a fair and transparent return and refund policy.

1. Eligibility for Return/Refund

  • Returns and refunds are only applicable within 30 days of purchase.

  • Products or services must be in their original condition (for products) and unused (for services).

  • Customized or personalized services are generally non-refundable, except in cases of service failure on our part.

2. Process for Return/Refund

  • To initiate a return or refund, contact our customer service team at (646) 389 4774 or email

  • Provide a detailed explanation of the issue along with proof of purchase.

  • Our team will review your request and may require additional information or verification.

3. Refund Method

  • Refunds will be processed to the original payment method.

  • Please allow up to 14 business days for the refund to reflect in your account.

4. Non-Refundable Services

  • Some of our services, including but not limited to consultancy, customized IT solutions, and emergency technical support, are non-refundable once rendered.

  • We strive to ensure clarity and satisfaction prior to the commencement of such services.

5. Exceptions

  • In exceptional cases, if a service or product does not meet the agreed standards or expectations, we will endeavor to find a satisfactory solution, which may include partial refunds or service credits.

6. Customer Support

  • Our dedicated team is always available to support and guide you through the return/refund process.

7. Feedback

  • We value your feedback and use it to improve our services. Please don't hesitate to share your experience with us.

8. Changes to Policy

  • EGT Networks, Inc. reserves the right to modify this policy at any time. Any changes will be communicated through our official channels.

We are committed to ensuring your satisfaction with our products and services. If you have any questions or concerns about our return and refund policy, please contact us at (646) 389 4774 or via email at

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