Service Level Agreement (SLA)

Descrição do serviço

A service-level agreement (SLA) sets the expectations between the service provider EGT and you our customer and describes the products or services to be delivered, the single point of contact for end-user problems, and the metrics by which the effectiveness of the process is monitored and approved. Our team of experienced professionals will walk you through this process from the onboarding to the support process to get you started.