IT management is like a jungle, once you get to the top, you’re now on your own.
We recommended them the Best certifications to get depending on what are their future goals

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I need a mentor. I need someone to help me understand what I need to do and how to do it
Should I find a mentor/coach outside of my org? We fixed them with people that have been in the field for years so they could get the help they needed. And we prescribed them books if they wasn't comfortable with talking to people.
 

How to document services and contracts… for the hierarchy.
Documenting all services, Contracts? How much do they cost and how many licenses are being utilized? 

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Many of them got promoted as managers where they were no managers before them. They would have had to do it all on their own if it wasn’t for our resource base. It not only helps them figure out what to do, but it also walks them through it.

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Delegating. We can’t stress this enough. This is a huge issue. Get it wrong, and you end up assigning a task to someone less qualified. Waste of time. This resource teaches you how to accurately assign tasks to the right people or outsource them. And this is our domain of expertise. We take it personal We’ll teach you how to outsource them.

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One of the harshest truths you’ll discover is: People are tough. There is a pile of people skills you simply won't have until you really start managing others.  You guessed it, we give you the best resources for people management.

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Although it seems simple, but many were unable to let go of the joy, the feeling of fulfillment they felt after fixing IT problems. We helped them detach from that. We change their focus to seek a bigger fulfillment. Getting projects done on time.

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This also concerns people. How to influence your team so they can bring the best version of themselves to work.

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What to do with a bad hire. This is a huge pill that many swallow. Once hired, they become a pain in the ass. We help them avoid them.

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It might be fun and exciting to fix problems yourself. It's rewarding. Yes, we all know that. But your job is to prioritize boring administrative work over fun exciting technical challenges. They tend to forget that they a no more technical people, they are leaders now - people managers, change makers.

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With the knowledge base in place, we empowered IT managers by providing them easy access to essential information at their fingertips. It equips them with a better understanding of the intricacies of managerial roles and helps them navigate through the complexities of their responsibilities with confidence. Our commitment to supporting IT managers and easing their burdens remains unwavering, as we strive to foster stronger partnerships and drive success together.